Privacy Policy for Z-Cares
Last Updated: Mar 2025
Z-Cares values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your data in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect and hold the following types of personal information:
- Personal Details: Your name, email address, phone number, and residential/shipping addresses.
- Payment Information: Details necessary for processing payments.
- Browsing Data: IP address, device type, browser type, and pages visited on our site.
- Feedback and Interactions: Information you provide through surveys, reviews, or customer service inquiries.
2. How We Collect Your Information
We collect your personal information directly when:
- You make a purchase or create an account.
- You sign up for our newsletter or promotional emails.
- You interact with our website or social media platforms.
- You contact us for support or feedback.
We may also collect information indirectly through cookies and similar technologies when you browse our site.
3. Why We Collect Your Information
We collect your information to:
- Process and deliver your orders.
- Respond to inquiries and provide customer support.
- Improve our products, website, and customer experience.
- Send you promotional content and updates (with your consent).
- Comply with legal obligations.
al information to entities outside Australia, we will ensure compliance with APP 8, taking reasonable steps to protect your information.
4. Storage and Security
We store your personal information securely and take measures to protect it from unauthorized access, loss, misuse, or disclosure. Data is stored in secure servers and systems managed by Z-Cares or our trusted service providers.
5. Your Rights and Choices
You have the right to:
- Access your personal information and request corrections if it’s inaccurate or incomplete.
- Withdraw consent for marketing communications.
- Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
6. Cookies and Online Tracking
Our website uses cookies to enhance your browsing experience, including remembering preferences and analyzing website performance. You can disable cookies through your browser settings, but some features may be limited.
7. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and any significant changes will be notified.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information, please contact us at [email protected]