Refund and Returns Policy for Z-Cares
Last Updated: Mar 2025
At Z-Cares, we are committed to providing high-quality products and a smooth customer experience. Please review the details below regarding refunds, returns, and shipping.
Refunds
We may issue a refund if your order has not yet been processed and we are able to successfully cancel it.
If your order has already been processed, is in transit, or has been delivered, we are unable to provide a refund, except where required by law. Due to the nature of our products, we cannot accept returns for change of mind or selection errors.
Returns
We accept product returns only under the following conditions:
- The items were purchased directly from the Z-Cares website.
- The items are faulty, incorrectly described, different from the product listed on our website, or fail to perform their intended function.
If these conditions are met, you may choose between a refund or an exchange for a product of equal value.
To initiate a return, please notify Z-Cares at [email protected] within a reasonable timeframe. Your notification should include:
- Your full name
- Date of purchase
- Order number
- Items being returned
- Reason for the return
If the items are faulty, incorrectly described, differ from the advertised product, or do not perform as expected, please contact our customer service team at [email protected]. We will guide you through the return or exchange process.
Shipping Returns
If a return is approved, you may need to ship the product back to us. Please note the following:
- Customers are responsible for return shipping costs unless the product is faulty or incorrectly described.
- Items must be returned in their original packaging, where possible, to avoid damage during transit.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Shipping return address will be confirmed after we have approved the return request.
Once the returned items are received and inspected, we will notify you of the outcome and process your refund or exchange, if applicable.
We strive to ensure your satisfaction with Z-Cares products. If you have any concerns or questions about this policy, feel free to reach out to our customer service team.